Shipping policy

Shipping Policy

1. Order Processing

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping (Australia)

  • Shipping Methods & Costs:

    • Standard Shipping: Delivery within 3-5 business days. Flat rate of AUD $10.
    • Express Shipping: Delivery within 1-2 business days. Flat rate of AUD $15.

  • Delivery Timeframes: Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

3. International Shipping

  • Shipping Destinations: We offer international shipping to the following countries: [List of countries].

  • Shipping Methods & Costs:

    • Standard International Shipping: Delivery within 7-14 business days. Shipping costs are calculated at checkout based on destination and package weight.

  • Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stacey Nightingale is not responsible for these charges if they are applied and are your responsibility as the customer.

4. Order Tracking

  • Upon shipment, you will receive a tracking number via email, which you can use to monitor the status of your delivery.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses.

  • Certain products may have restrictions due to international laws and regulations. If an item cannot be shipped to your country, you will be notified at checkout.

6. Delayed or Lost Orders

  • If your order is delayed or lost during transit, please contact us at [your contact information], and we will work with the carrier to resolve the issue promptly.

7. Returns and Exchanges

8. Contact Information