Refund policy

Return and Refund Policy

1. Overview

At Stacey Nightingale, we strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

2.1 Eligibility Criteria

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

2.2 Return Window

You have [number of days, e.g., 30] days from the date of purchase to initiate a return.

2.3 Non-Returnable Items

Certain items are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers).

  • Intimate or sanitary goods.

  • Gift cards.

  • Downloadable software products.

3. Refunds

3.1 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7] days.

3.2 Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at hello@staceynightingale.com

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@staceynightingale.com to receive instructions.

5. Shipping Returns

To return your product, mail it to: PO Box 3 Montville QLD Australia 4560. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Information

For questions related to refunds and returns, please contact us at: